Payment, shipping and right of cancellation.


Please refer to the respective product description for the delivery time. Residential orders are delivered by UPS or FedEx. Larger commercial orders will be delivered by LTL service.
** Unfortunately, we cannot deliver to PO Boxes.***

For shipping items ( ladders from six steps/rungs or taller) we require your telephone number during the purchase transaction, so that the carrier can arrange a delivery date with you. If you do not provide us with this number, we cannot guarantee timely delivery.

We only deliver by dispatch. It is not possible for local pickup.

Shipping costs

Country of delivery Up to 6 treads 6 treads and taller Delivery destinations
US $0.00
(Economy shipping)
$50.00 Continental US
(Canada, Hawaii and Mexico excluded)


You have the right to return HAILO products within 14 days of purchase.
The consumer will bear the direct costs of returning the goods if no longer needed, which can be returned by parcel service and US mail. Unless the item arrived either damaged or defective. If this is the case, please contact customer service.

We would be pleased if you contacted our customer service in written form before returning goods:


Our office hours
Monday - Friday 9am - 5pm.

Return address
Hailo USA Inc.
Returns Dept.
14500 Lochridge Blvd. STE K
Covington, Georgia 30014

Special offers

These are a limited number of fully functional residual items and special articles. Delivery is only possible while stocks last. We ask for your understanding.

Payment options

We offer the following payment options in our shop


Payment via Shopify is possible.

Credit Card

In our shop, you can pay via Visa- or Mastercard.


If you choose to pay via PayPal, you will be redirected directly to the PayPal site during the order process. You can log in with your PayPal login data or, if you do not have a PayPal account yet, you can create a new account.

Right of cancellation

You have the right to cancel an order before it is shipped from our Warehouse.
Be advised most order ships within 24-48 hours once order is placed. Please email or call Customer Service as soon as possible and please have your order# available. Once an order has shipped, you will have to accept the product and then setup a return. When the return is received at our warehouse, we will reimburse your payment method minus any deductions that may be accrued.

Hailo USA Inc.
14500 Lochridge Blvd.
Covington, Georgia 30014